Human Centered Design

Timetable

Module aim (aims)

In this course we will adapt the human centered design method to create solutions to complex and wicked problems. We will learn how to develop products, services and strategies that are beneficial for their users, the environment and all of us. By working on real problems, we will incorporate practical skills and knowledge and combine them with the theoretical framework of design thinking. We will also look critically at the design process to answer questions about whether the method is really effective, feasible and desirable.

Pre-requisites in terms of knowledge, skills and social competences (where relevant)

Syllabus

Reading list

Bason Ch., Leading public design discovering human-centred governance, Policy Press, 2017.

Battarbee K.,  Fulton Suri J., Gibbs Howard S. (2015). Empathy on the Edge. Rotman Management Magazine, no 254.

Brown T. (2008). Design Thinking. Harvard Business Review, Jun 6.

Brown T. (2009/2019), Change by Design. How Design Thinking Transforms Organizations and Inspires Innovation. HarperCollins

IDEO,  Field Guide to Human Centered Design.

Kraaijenbrink J. (2018). What Does VUCA Really Mean? Forbes

Leonard D., Rayport J. (1997). Spark Innovation Through Empathic Design. Harvard Business Review, Nov 1.

Lewrick M., Link P., Leifer L., (2018). The Design Thinking Playbook, Wiley.

LUMA Institute, Innovating for People: Handbook of Human-Centered Design Methods, 2012

Mirzoeff M., How to See the World, Basic Books, 2016.

Norman (2005). Human-Centered Design Considered Harmful, Interactions, July/August.

Norman D., Human-centered design considered harmful, Interactions 12(4): 14—19, 2005.

Norman D., The Design of Future Things, Basic Books 2009.

Norman D., The Design of Everyday Things, Basic Books, 2013.

Owen Ch., (2007). Design Thinking: Notes on its Nature and Use, Design Research Quarterly.

Pressman A., (2018). Design Thinking. A Guide to Creative Problem Solving for Everyone, Routledge