Effective Communication and Team Collaboration

Timetable

Module aim (aims)

• To familiarize students with techniques and principles of effective communication in a team and factors promoting effective communication.
• To teach students how to recognize and avoid mistakes and eliminate communication barriers.
• To raise awareness of the role of accurate information transmission for effective team work and the necessity of having team work principles.

Pre-requisites in terms of knowledge, skills and social competences (where relevant)

General familiarity with the principles of communication

Syllabus

1. Importance of Communication
2. Case Studies: How Communication Affects Goal Achievement in Various Scenarios
3. Effective Team Communication
4. Workshops: Creating Effective Team Messages
5. Collaboration in the Organization
6. Team Games: Building Collaboration Through Joint Tasks
7. Assertive Communication
8. Practicing Assertive Expression of Opinions
9. Communication as a Tool for Achieving Team Goals
10. Active Listening Exercises: Techniques and Practice
11. Communication in Crisis and Conflict Situations
12. Workshops: Mediation and Negotiation Techniques
13. Individual Communication Style
14. Exercises: Adapting Communication Style to Different Personality Types

Reading list

Anna Karczewska EFEKTYWNA KOMUNIKACJA W ORGANIZACJI

Dale Carnegie Jak zdobyć przyjaciół i wpływać na ludzi

Patrick King (2020) Jak słuchać z intencją

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzer i Emily Gregory (2001) Crucial Conversations

Ty Hoesgen (2022) Elitarne umiejętności komunikacyjne dla młodych profesjonalistów

Nixal Leonardo (2020)  Techniki aktywnego słuchania

Sherry Turkle (2015) Reclaiming Conversation: The Power of Talk in a Digital Age

Mark Goulston (2015) Po prostu słuchaj: Odkryj sekret dotarcia do absolutnie każdego

George J. Thompson (2010) Werbalne judo

Carmine Gallo (2015) Pięć gwiazdek: The Communication Secrets to Get from Good to Great